Privacy Policy
Privacy Policy
Lumiglace Organics & Wellness
Website: https://www.lumiglace.com
Effective Date: 1-1-2025
Lumiglace Organics & Wellness (“Lumiglace”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit or make a purchase from www.lumiglace.com, in alignment with our philosophy: “Reveal Your Radiance, the Lumiglace Way — with transparency, trust, and respect for your privacy.”
This policy is drafted in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and is structured to be GDPR-aware and future-ready.
1. Introduction & Brand Commitment to Privacy
Lumiglace Organics & Wellness is a premium Ayurvedic-inspired cosmetic and skincare brand that blends modern cosmetic science with ethical, clean beauty principles. We value the trust you place in us and are committed to handling your personal information responsibly, lawfully, and transparently. We collect only the information necessary to deliver our products and services and to improve your experience with our brand.
2. Definitions & Interpretation
For the purposes of this Privacy Policy, “Personal Information” means any information that identifies or can reasonably identify an individual. “Sensitive Personal Data or Information” shall have the meaning assigned to it under applicable Indian laws. References to “you” or “user” mean any person accessing or using our website or services.
3. Information We Collect
3.1 Personal Information
We may collect personal information such as your name, billing and shipping address, email address, phone number, login credentials for customer accounts, and order-related details when you register, place an order, contact us, or interact with our website.
3.2 Sensitive Personal Data
Sensitive personal data may include payment-related information necessary to process transactions. We do not store complete debit card, credit card, or banking details on our servers. Such information is securely processed by authorized payment gateway partners.
3.3 Automatically Collected Data
When you browse our website, we may automatically collect certain information such as IP address, browser type, device information, operating system, referral URLs, pages viewed, and browsing behavior through cookies and similar technologies.
4. How We Use Your Information
We use the information collected to process and fulfill orders, manage customer accounts, provide customer support, arrange shipping and delivery, communicate order updates, respond to inquiries, improve our website and product offerings, comply with legal obligations, and carry out marketing and promotional activities with your consent.
5. Legal Basis for Data Processing
We process personal information based on your consent, the necessity to perform a contract with you, compliance with legal obligations, and our legitimate business interests, provided such interests do not override your rights and freedoms.
6. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyze website performance, remember preferences, and support marketing and remarketing campaigns. You may manage or disable cookies through your browser settings; however, certain features of the website may not function optimally if cookies are disabled.
7. Third-Party Services & Integrations
We may use third-party service providers for website analytics, payment processing, shipping and logistics, marketing platforms, and customer communication tools. These service providers are authorized to use your information only as necessary to perform services on our behalf and are required to maintain appropriate confidentiality and security measures.
8. Payment Information & Security
All payments on www.lumiglace.com are processed through secure and compliant payment gateways. Lumiglace does not store full payment card details. We implement reasonable security practices to protect transaction-related data and ensure compliance with applicable regulatory standards.
9. Data Sharing & Disclosure
We do not sell or rent your personal information. Your data may be shared only with trusted partners such as payment gateways, logistics providers, marketing platforms, or legal authorities where required by law, and strictly to the extent necessary to provide our services or comply with legal obligations.
10. Data Retention Policy
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory requirements, resolve disputes, and enforce agreements. When data is no longer required, it is securely deleted or anonymized.
11. Data Security Measures
We follow reasonable security practices and procedures, including administrative, technical, and physical safeguards, to protect your information against unauthorized access, loss, misuse, or alteration. While we strive to protect your data, no method of transmission over the internet is completely secure.
12. User Rights & Choices
You have the right to access, review, update, or correct your personal information, withdraw consent where applicable, and request deletion of your data subject to legal and contractual limitations. You may exercise these rights by contacting us using the details provided below.
13. Children’s Privacy
Our website and products are intended for use by adults. We do not knowingly collect personal information from children under the age of 18. If such information is inadvertently collected, we will take appropriate steps to delete it.
14. International Data Transfers (If Any)
Currently, your information is primarily processed and stored within India. In the event of any international data transfer in the future, we will ensure that appropriate safeguards are in place in accordance with applicable laws.
15. Marketing Communication & Opt-Out
With your consent, we may send promotional communications via email, SMS, or WhatsApp. You may opt out of marketing communications at any time by following the unsubscribe instructions in our messages or by contacting us directly. Transactional communications related to orders and services will continue as necessary.
16. Policy Updates & Modifications
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. Any updates will be posted on this page with a revised effective date. Continued use of the website after changes indicates your acceptance of the updated policy.
17. Contact Information & Grievance Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us at:
Lumiglace Organics & Wellness
Email: info@lumiglace.com
Website: https://www.lumiglace.com
In accordance with applicable Indian laws, a designated Grievance Officer will address your concerns within the prescribed time frame.
Lumiglace Organics & Wellness is committed to maintaining your trust by protecting your privacy and handling your information with integrity, care, and respect—so you can confidently reveal your radiance, the Lumiglace way.