Shipping Policy
Shipping Policy
Lumiglace Organics & Wellness
Website: https://www.lumiglace.com
Effective Date: 1-1-2026
At Lumiglace Organics & Wellness, we understand that timely and safe delivery is an important part of your overall experience with our brand. This Shipping Policy explains how orders are processed, shipped, and delivered, with transparency and care—true to our philosophy: “Reveal Your Radiance, the Lumiglace Way — with clarity, reliability, and care from our hands to your doorstep.”
Introduction & Shipping Philosophy
Lumiglace is a premium Ayurvedic-inspired cosmetic and skincare brand. Our products are dermatologically tested and hygiene-sensitive, and every order is handled with attention to safety, packaging quality, and clear communication. We aim to set realistic expectations while ensuring a smooth and trustworthy shipping experience.
Order Processing Time
Orders placed on www.lumiglace.com are typically processed within 1–3 business days after successful payment confirmation. Processing time includes order verification, quality checks, and secure packaging. Orders placed on weekends or public holidays are processed on the next working day.
Shipping Locations Covered
We currently ship across most serviceable locations within India. Availability of delivery depends on courier partner coverage and local logistics feasibility. Certain remote or restricted areas may require additional delivery time or may not be serviceable at all.
Estimated Delivery Timelines
Once dispatched, orders are generally delivered within 3–7 business days, depending on the delivery location, courier partner, and local conditions. These timelines are estimates and not guaranteed delivery dates, as transit delays may occur due to factors beyond our control.
Shipping Charges
Shipping charges, if applicable, are clearly displayed at checkout before order confirmation. Charges may vary based on order value, delivery location, or promotional offers running at the time of purchase.
Dispatch Confirmation & Tracking
After your order is dispatched, you will receive a dispatch confirmation along with tracking details via email, SMS, or WhatsApp. Tracking information allows you to monitor the status of your shipment directly with the courier partner.
Delivery Partners
Lumiglace works with reliable third-party courier and logistics partners to ensure safe and efficient delivery. Delivery timelines and service quality are subject to the operational capabilities of these partners.
Delivery Delays & Exceptions
While we strive to meet estimated delivery timelines, delays may occur due to unforeseen circumstances such as weather conditions, transportation disruptions, regulatory restrictions, regional holidays, or courier operational issues. Lumiglace is not liable for delays that are beyond reasonable control but will assist customers with tracking and communication wherever possible.
Incorrect Address or Failed Delivery
Customers are responsible for providing accurate and complete shipping details at the time of placing an order. If a delivery attempt fails due to incorrect address details, unavailability of the recipient, or refusal to accept the shipment, additional shipping charges or order cancellation may apply, subject to our internal review.
Packaging & Product Safety
All Lumiglace products are packed securely to maintain hygiene, quality, and product integrity during transit. Customers are advised to check the outer packaging at the time of delivery and report visible damage immediately, in accordance with our return and replacement process.
International Shipping
At present, Lumiglace Organics & Wellness does not offer international shipping. Any future updates regarding international deliveries will be communicated clearly on the website.
Responsibility Transfer at Delivery
Responsibility for the order transfers to the customer once the shipment is marked as delivered by the courier partner. Any concerns related to missing or damaged items must be reported within the timelines specified in our return and replacement guidelines.
Customer Support for Shipping Queries
For any questions related to order status, shipping, or delivery, customers may contact our support team using the official contact details available on www.lumiglace.com. We are committed to providing clear and respectful assistance.
Policy Updates & Modifications
Lumiglace Organics & Wellness reserves the right to update or modify this Shipping Policy to reflect changes in logistics practices, legal requirements, or business operations. Any changes will be effective upon publication on this page.
By placing an order on www.lumiglace.com, you acknowledge that you have read, understood, and agreed to this Shipping Policy. We remain dedicated to delivering your products responsibly and transparently—so every order reflects our promise to reveal your radiance, the Lumiglace way.