Return, Refund & Replacement Policy

Lumiglace Organics & Wellness
Website: https://www.lumiglace.com

Effective Date: 01/01/2026

At Lumiglace Organics & Wellness, we are committed to fair, transparent, and responsible business practices. Our return, refund, and replacement policy is designed to respect customer trust while ensuring hygiene, safety, and ethical handling of cosmetic products. This policy reflects our philosophy: “Reveal Your Radiance, the Lumiglace Way — with fairness, transparency, and respect for every customer.”

1. Introduction & Brand Philosophy on Fair Returns

Lumiglace Organics & Wellness is a premium Ayurvedic-inspired cosmetic and skincare brand that blends modern cosmetic science with clean beauty ethics. As our products are topical and hygiene-sensitive, our return policy balances customer satisfaction with safety, quality assurance, and regulatory responsibility. We encourage customers to review product details carefully before placing an order and assure you that genuine concerns will always be handled with care and fairness.

2. Eligibility for Returns / Refunds / Replacements

Returns, refunds, or replacements may be considered only under specific circumstances, such as when the product delivered is damaged, defective, expired, or materially different from what was ordered. All requests are subject to verification and approval in accordance with this policy.

3. Non-Returnable & Non-Refundable Items

Due to the nature of cosmetic and hygiene-sensitive products, items that have been opened, used, tampered with, or partially consumed are not eligible for return or refund. Products purchased during special promotions, clearance sales, or with explicit non-returnable notices are also not eligible, unless received in a damaged or defective condition.

4. Conditions for Damaged / Defective / Incorrect Products

If you receive a product that is damaged during transit, defective, expired, or incorrect, you must notify us within the specified timeframe along with clear photographic or video evidence. The packaging, batch details, and product condition must be clearly visible in the proof shared. Claims without adequate evidence may not be eligible for resolution.

5. Return Request Process

To initiate a return or replacement request, customers must contact our support team via the official contact details mentioned below. Upon receiving your request, our team will guide you through the next steps, including submission of required proof and verification. No product should be returned without prior authorization from Lumiglace.

6. Timeframes for Reporting Issues

All issues related to damaged, defective, or incorrect products must be reported within 48 hours of delivery. Requests received after this period may not be considered, as delays can affect our ability to verify the issue and ensure product integrity.

7. Inspection & Approval Process

Once a request is raised and supporting proof is submitted, our quality and support team will review the case. In certain situations, we may request additional information or arrange a reverse pickup for inspection. Approval of refunds or replacements is at the sole discretion of Lumiglace Organics & Wellness based on genuine evaluation.

8. Refund Method & Timelines

Approved refunds will be processed to the original mode of payment used at the time of purchase. Refund processing timelines may vary depending on the payment gateway and banking partner but generally take 7–10 business days after approval. Shipping charges, if any, are non-refundable unless the return is due to our error.

9. Replacement Policy

Where applicable and approved, we may offer a replacement instead of a refund. Replacement products will be dispatched after successful verification and approval. The replacement process timeline may vary based on product availability and logistics.

10. Order Cancellation Policy

Orders can be cancelled only before they are dispatched. Once an order has been shipped, cancellation requests cannot be accommodated. Customers are advised to review order details carefully before confirming their purchase.

11. Shipping Costs & Responsibility

In cases where the return or replacement is approved due to a genuine issue attributable to Lumiglace, return shipping costs may be borne by us. In all other cases, shipping and handling charges are the responsibility of the customer.

12. Abuse Prevention & Fair Use Clause

To protect our customers and business from misuse, Lumiglace reserves the right to limit or deny return, refund, or replacement requests in cases of repeated claims, suspected misuse, or violation of this policy. Our intent is always fair use, ensuring genuine customers are protected while preventing abuse.

13. Limitation of Liability

Lumiglace Organics & Wellness shall not be liable for dissatisfaction arising from individual skin responses, allergic reactions, or cosmetic outcomes, as results may vary based on personal skin type and usage. Our products are cosmetic in nature and do not carry any medical or therapeutic guarantees.

14. Policy Updates & Modifications

We reserve the right to update or modify this policy at any time to reflect changes in business practices, legal requirements, or operational needs. Any updates will be published on this page, and continued use of the website constitutes acceptance of the revised policy.

15. Contact Information & Support

For any questions, concerns, or requests related to returns, refunds, or replacements, please contact us at:

Lumiglace Organics & Wellness
Email: order@lumiglace.com
Website: https://www.lumiglace.com

Our support team is committed to addressing genuine concerns promptly and respectfully, in line with our values of transparency, care, and customer trust.

By placing an order on www.lumiglace.com, you acknowledge that you have read, understood, and agreed to this Return, Refund & Replacement Policy.